JAIIB · Retail Banking & Wealth Management · Module B — Retail Products and Recovery
JAIIB RBWM Unit 6 — Product Development Process: Free MCQs with Explanations
By Swarnakshi Jha (ex-banker) · Updated 20 September 2026 · Paper 4 of the November 2026 cycle (29 November 2026)
This page is a free slice of our JAIIB RBWM question bank for Unit 6 — Product Development Process (Module B — Retail Products and Recovery). The Mock Centre holds 76 questions on this unit alone, every one with a why-right / why-wrong explanation; below are the facts examiners keep returning to, five of those questions to try, and the traps that cost marks.
RBWM · Module B76 MCQs in the Mock Centre5 free belowPaper on 29 November 2026
Key facts examiners test from this unit
Retail = multiple products/channels (call centre, branch, Internet, kiosk)/customer groups; segmentation — quantitative (age/gender/income) vs qualitative (values/interests); PRODUCT is the marketing fulcrum; Levitt: tangible + intangible combinations.
Product tiers: core (SB/CA/TD/OD) vs augmented; the ATM/debit card migrated augmented → CORE; Levitt's architecture: generic-expected-augmented-potential ('anywhere banking' = augmented).
Law update, September 2026. Current rule (RBI circular of 2 July 2021): an unclaimed matured term deposit earns the LOWER of the savings-bank rate and the contracted rate of the matured deposit. 'Per the textbook' → savings-bank rate; 'currently' → the lower of the two.
5 free practice questions — tap an option
Five basic questions from this unit. Answers lock on the first tap, exactly as in the exam, and a short explanation opens underneath. The Mock Centre adds the moderate and tough questions, why every other option is wrong, the concept capsule and the exam tip — with your score and revision dates tracked.
Question 1 of 5
'Multiple channels of distribution' include:
Why (b): 'Multiple channels of DISTRIBUTION' are the doors through which service reaches you: the CALL CENTRE, the BRANCH, the INTERNET and the KIOSK (plus ATMs and mobile). Channels answer 'HOW do I reach the bank?'.
Question 2 of 5
On the Product Life Cycle curve:
Why (b): The Product Life Cycle curve draws TIME along the X-axis and SALES up the Y-axis — sales rising and falling as the product ages.
Question 3 of 5
Deposit products broadly classify into:
Why (b): The deposit taxonomy has three branches: SAVINGS accounts, CURRENT accounts and TERM deposits (with combination products bridging them).
Question 4 of 5
BSBDA minimum balance requirement:
Why (c): A BSBDA carries NO minimum balance requirement — zero-balance by design, because the account exists to include people who cannot maintain balances.
Question 5 of 5
A retail CREDIT (asset) product:
Why (b): An AUTO LOAN is money the bank has LENT — the borrower owes it back, making it an ASSET (credit) product on the bank's books.
0 of 5 answered.
Traps in this unit
Confusable A
Confusable B
The difference
Channels
Customer groups
Call centre/branch/net/kiosk vs consumer/small business/corporate
Quantitative
Qualitative
Age/gender/income vs values/interests
Practise all 76 questions on Unit 6. The free demo opens a slice of every subject with the same explanations; the RBWM Online-only pass unlocks all 1,912 RBWM questions, the full and module mocks, Smart Revision and the Readiness Score for one year (₹1,299). Not sure where you stand? Take the free 10-question test first.
Independent study aid — not affiliated with, endorsed by, or sponsored by the Indian Institute of Banking & Finance (IIBF). Exam pattern, dates, fees and passing criteria are set by IIBF — always confirm the current rules at iibf.org.in. Regulatory figures verified as of September 2026; verify from official sources before relying on them in practice.
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