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JAIIB RBWM Unit 5 — Customer Requirements: Free MCQs with Explanations

By Swarnakshi Jha (ex-banker) · Updated 20 September 2026 · Paper 4 of the November 2026 cycle (29 November 2026)

This page is a free slice of our JAIIB RBWM question bank for Unit 5 — Customer Requirements (Module B — Retail Products and Recovery). The Mock Centre holds 67 questions on this unit alone, every one with a why-right / why-wrong explanation; below are the facts examiners keep returning to, five of those questions to try, and the traps that cost marks.

RBWM · Module B67 MCQs in the Mock Centre5 free belowPaper on 29 November 2026

Key facts examiners test from this unit

  1. Target: regular-income individuals; three product families (liability/asset/other); retail = pre-fixed criteria vs corporate = case-by-case appraisal.
  2. Process discipline: KYC verification FIRST — never outsourced to agents, never relaxed; RERA check for housing projects; PAN from the IT website; education-loan money to institutions directly.
  3. Quantum grid: personal = 12× monthly income; housing = 48–60× monthly; margins 15–30%; auto 5–7 years; overall tenures 3–30 years; FOIR guards take-home pay; charges = processing/ documentation/inspection (no 'profit sharing').

5 free practice questions — tap an option

Five basic questions from this unit. Answers lock on the first tap, exactly as in the exam, and a short explanation opens underneath. The Mock Centre adds the moderate and tough questions, why every other option is wrong, the concept capsule and the exam tip — with your score and revision dates tracked.

Question 1 of 5
A retail LIABILITY product among these:
Why (c): A TERM DEPOSIT is money the customer parks WITH the bank — the bank owes it back, making it a LIABILITY product. Deposits are always liabilities from the bank's side of the ledger.
Question 2 of 5
NOT a charge banks levy on retail loans:
Why (c): Banks levy FEES — processing charges, documentation charges, inspection charges — but never 'profit sharing charges'; a lender earns interest, not a share of your profits. The invented option is the answer.
Question 3 of 5
The BASE of Maslow's 5-stage model:
Why (c): The BASE of Maslow's pyramid is PHYSIOLOGICAL needs — food, shelter, survival. Everything else waits until survival is handled.
Question 4 of 5
Actual service BETTER than expectations produces:
Why (b): The satisfaction ladder: when actual service EXCEEDS expectations, the customer is DELIGHTED — the wow above mere satisfaction.
Question 5 of 5
When the bank meets customer expectations:
Why (b): When a bank consistently MEETS expectations, customer LOYALTY peaks — kept promises compound into staying power.
0 of 5 answered.

Traps in this unit

Confusable AConfusable BThe difference
Confusable AConfusable BThe difference
LiabilityAsset productsDeposits vs loans
Practise all 67 questions on Unit 5. The free demo opens a slice of every subject with the same explanations; the RBWM Online-only pass unlocks all 1,912 RBWM questions, the full and module mocks, Smart Revision and the Readiness Score for one year (₹1,299). Not sure where you stand? Take the free 10-question test first.
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Independent study aid — not affiliated with, endorsed by, or sponsored by the Indian Institute of Banking & Finance (IIBF). Exam pattern, dates, fees and passing criteria are set by IIBF — always confirm the current rules at iibf.org.in. Regulatory figures verified as of September 2026; verify from official sources before relying on them in practice.