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JAIIB PPB Unit 54 — Work Ethics and the Workplace: Free MCQs with Explanations

By Swarnakshi Jha (ex-banker) · Updated 20 September 2026 · Paper 2 of the November 2026 cycle (22 November 2026)

This page is a free slice of our JAIIB PPB question bank for Unit 54 — Work Ethics and the Workplace (Module D — Ethics in Banks and Financial Institutions). The Mock Centre holds 43 questions on this unit alone, every one with a why-right / why-wrong explanation; below are the facts examiners keep returning to, five of those questions to try, and the traps that cost marks.

PPB · Module D43 MCQs in the Mock Centre5 free belowPaper on 22 November 2026

Key facts examiners test from this unit

  1. Work ethics: not universally identical but substantially agreed; developable via interventions + environment.
  2. Bigger-than-self ladder: SELF → FAMILY → COMMUNITY → RELIGION → SOCIETY → GLOBAL CAUSES; sustainable development/anti-pollution lending = global level.
  3. Ethics is shaped with ALL customers and co-employees; lawful instructions only — illegal/harmful orders must be refused.

5 free practice questions — tap an option

Five basic questions from this unit. Answers lock on the first tap, exactly as in the exam, and a short explanation opens underneath. The Mock Centre adds the moderate and tough questions, why every other option is wrong, the concept capsule and the exam tip — with your score and revision dates tracked.

Question 1 of 5
At the 'SELF' level, the person is:
Why (a): At the 'SELF' level, the person is BUSY WITH PERSONAL ACHIEVEMENTS — the innermost circle of the hierarchy.
Question 2 of 5
'GLOBAL CAUSES' include:
Why (b): 'GLOBAL CAUSES' include TRAFFICKING, MONEY LAUNDERING AND THE ENVIRONMENT — the planet-scale concerns of the outermost ring.
Question 3 of 5
Disputes between colleagues should be dealt with:
Why (b): Disputes between colleagues should be dealt with IN PRIVATE — preserving dignity and the bank's image.
Question 4 of 5
A semi-literate customer asking for help with a form should be:
Why (b): A semi-literate customer asking for help with a form should be HELPED BY THE STAFF — service ethics at its most basic.
Question 5 of 5
A banker's major ethical qualities do NOT include:
Why (c): MAXIMISING PERSONAL BONUS is NOT among a banker's ethical qualities — honesty, customer commitment and confidentiality are.
0 of 5 answered.

Traps in this unit

Confusable AConfusable BThe difference
SocietyGlobal causesNational ring vs planetary ring
CauseRemedyMeans-not-appreciated vs appreciate-the-means
Practise all 43 questions on Unit 54. The free demo opens a slice of every subject with the same explanations; the PPB Online-only pass unlocks all 3,280 PPB questions, the full and module mocks, Smart Revision and the Readiness Score for one year (₹1,299). Not sure where you stand? Take the free 10-question test first.
Take the free test Open the free demo

← Unit 53: Ethical Dimensions: Employees · Unit 55: Banking Ethics: Changing Dynamics → · All PPB units · JAIIB 2026 guide

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Independent study aid — not affiliated with, endorsed by, or sponsored by the Indian Institute of Banking & Finance (IIBF). Exam pattern, dates, fees and passing criteria are set by IIBF — always confirm the current rules at iibf.org.in. Regulatory figures verified as of September 2026; verify from official sources before relying on them in practice.