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JAIIB PPB Unit 20 — The Consumer Protection Act 2019: Free MCQs with Explanations

By Swarnakshi Jha (ex-banker) · Updated 20 September 2026 · Paper 2 of the November 2026 cycle (22 November 2026)

This page is a free slice of our JAIIB PPB question bank for Unit 20 — The Consumer Protection Act 2019 (Module A — General Banking Operations). The Mock Centre holds 90 questions on this unit alone, every one with a why-right / why-wrong explanation; below are the facts examiners keep returning to, five of those questions to try, and the traps that cost marks.

PPB · Module A90 MCQs in the Mock Centre5 free belowPaper on 22 November 2026

Key facts examiners test from this unit

  1. CPA 2019 (assent 9 Aug 2019; force 20 Jul 2020) replaced the 1986 Act; whole of India incl. J&K; additional to other laws; free services excluded; six consumer rights.
  2. Consumer = consideration-based buyer/hirer + approved users/beneficiaries + online buyers; NOT guarantors or draft payees; commercial purpose excluded except livelihood/self-employment.
  3. Vocabulary: DEFECT (goods) vs DEFICIENCY (services); spurious goods; UTP (incl. data-privacy breach, 30-day refund refusal); RTP (tie-ins); unfair contracts (disproportionate penalties; >₹10 crore → NCDRC); products exclude human tissues/blood/organs.

5 free practice questions — tap an option

Five basic questions from this unit. Answers lock on the first tap, exactly as in the exam, and a short explanation opens underneath. The Mock Centre adds the moderate and tough questions, why every other option is wrong, the concept capsule and the exam tip — with your score and revision dates tracked.

Question 1 of 5
CPA 2019 does NOT apply to:
Why (c): No consideration, no consumer — free services (and personal-contract services) sit outside.
Question 2 of 5
A shortcoming in the quality/nature/performance of a SERVICE is a:
Why (b): DEFICIENCY = services (includes negligence/withholding information causing loss).
Question 3 of 5
The CCPA is a regulator like:
Why (b): The CCPA (est. 2020) enforces consumer rights, UTPs and misleading-ad rules — class-action powers included.
Question 4 of 5
A consumer paid ₹40 lakh as consideration. The deficiency complaint lies before the:
Why (a): A ₹40-lakh consideration complaint lies before the DISTRICT COMMISSION — ₹40 lakh sits inside the up-to-₹50-lakh district band.
Question 5 of 5
The consumer-commission mediation route works thus:
Why (b): Consensual, time-bound mediation with finality on settlement — the 2019 Act's decongestion device.
0 of 5 answered.

Traps in this unit

Confusable AConfusable BThe difference
DefectDeficiencyGoods vs services
9 Aug 201920 Jul 2020Assent vs commencement
Practise all 90 questions on Unit 20. The free demo opens a slice of every subject with the same explanations; the PPB Online-only pass unlocks all 3,280 PPB questions, the full and module mocks, Smart Revision and the Readiness Score for one year (₹1,299). Not sure where you stand? Take the free 10-question test first.
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Independent study aid — not affiliated with, endorsed by, or sponsored by the Indian Institute of Banking & Finance (IIBF). Exam pattern, dates, fees and passing criteria are set by IIBF — always confirm the current rules at iibf.org.in. Regulatory figures verified as of September 2026; verify from official sources before relying on them in practice.