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JAIIB PPB Unit 18 — Duties and Rights of a Banker and Customer Rights: Free MCQs with Explanations

By Swarnakshi Jha (ex-banker) · Updated 20 September 2026 · Paper 2 of the November 2026 cycle (22 November 2026)

This page is a free slice of our JAIIB PPB question bank for Unit 18 — Duties and Rights of a Banker and Customer Rights (Module A — General Banking Operations). The Mock Centre holds 45 questions on this unit alone, every one with a why-right / why-wrong explanation; below are the facts examiners keep returning to, five of those questions to try, and the traps that cost marks.

PPB · Module A45 MCQs in the Mock Centre5 free belowPaper on 22 November 2026

Key facts examiners test from this unit

  1. Secrecy: implied CONTRACTUAL duty, QUALIFIED by four exceptions — compulsion of law, public interest, bank's interest, customer's consent; plus the banker's-opinion custom (general terms, no liability).
  2. Legal channels: IT Act Sec. 133 (information) vs Sec. 226(3) (attachment — future credits too); BBE Act Secs. 4/6 (certified copies as evidence); CIC Act Sec. 15(1) (CIC membership within 3 months).
  3. Duty of reasonable care — negligence begets damages; garnishee: bank = debtor, debits stop, only the balance AT RECEIPT to the order's extent (excess freely operable; joint accounts and future credits immune).

5 free practice questions — tap an option

Five basic questions from this unit. Answers lock on the first tap, exactly as in the exam, and a short explanation opens underneath. The Mock Centre adds the moderate and tough questions, why every other option is wrong, the concept capsule and the exam tip — with your score and revision dates tracked.

Question 1 of 5
The nature of the duty of secrecy is:
Why (b): Qualified duty: law's compulsion, public duty, bank's interest, customer's consent.
Question 2 of 5
Which is NOT among the banker's rights?
Why (d): The rights trio: lien, set-off, appropriation + charging interest/commission. Customers' property is never the bank's to use.
Question 3 of 5
If the customer wants to close his account, the bank:
Why (b): If the customer wants to close his account, the bank IS BOUND TO COMPLY — the customer can always exit, surrendering unused cheque leaves.
Question 4 of 5
BCSBI issued which two codes?
Why (a): BCSBI issued two voluntary codes: the CODE OF COMMITMENT TO CUSTOMERS (2006) and the MSE CODE (2008) — banks' promises to customers and small enterprises.
Question 5 of 5
The main benefit of registering mobile/email with the bank is:
Why (b): The main benefit of registering mobile and email is INSTANT TRANSACTION ALERTS — the alerts that start the zero-liability reporting clock.
0 of 5 answered.

Traps in this unit

Confusable AConfusable BThe difference
Sec. 133 IT ActSec. 226(3) IT ActCalling for information vs attaching the account
Garnishee orderIT attachmentBalance at receipt only vs future credits too
Practise all 45 questions on Unit 18. The free demo opens a slice of every subject with the same explanations; the PPB Online-only pass unlocks all 3,280 PPB questions, the full and module mocks, Smart Revision and the Readiness Score for one year (₹1,299). Not sure where you stand? Take the free 10-question test first.
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Independent study aid — not affiliated with, endorsed by, or sponsored by the Indian Institute of Banking & Finance (IIBF). Exam pattern, dates, fees and passing criteria are set by IIBF — always confirm the current rules at iibf.org.in. Regulatory figures verified as of September 2026; verify from official sources before relying on them in practice.